Reporting Problems and Whistleblowing Policy for Bright Path Learning Ltd

1. Introduction

1.1. Bright Path Learning Ltd is committed to maintaining the highest standards of integrity, transparency, and accountability in all aspects of our operations.
1.2. This policy outlines the procedures for reporting problems, including safeguarding concerns, misconduct, or any other issues that may arise, as well as our approach to whistleblowing.
1.3. The policy aims to encourage the reporting of any concerns and to ensure that they are handled promptly, fairly, and confidentially.

2. Scope of the Policy

2.1. This policy applies to all individuals associated with Bright Path Learning Ltd, including tutors, students, parents, and any third-party contractors.
2.2. The policy covers the reporting of problems such as:
2.2.1. Safeguarding concerns.
2.2.2. Professional misconduct or unethical behaviour by tutors or staff.
2.2.3. Breaches of company policies or procedures.
2.2.4. Any other concerns that may affect the safety, well-being, or rights of students, tutors, or staff.

3. Reporting Problems

3.1. Procedure for Reporting:

3.1.1. Any concerns or problems should be reported to the company leadership team as soon as they are identified. This can be done by emailing learn@brightpathlearning.co.uk.
3.1.2. Reports should include as much detail as possible, including the nature of the concern, relevant dates, individuals involved, and any supporting evidence.

3.2. Response to Reports:

3.2.1. Upon receiving a report, the company leadership team will acknowledge receipt within 24 hours and begin an initial review of the concern.
3.2.2. The team will assess the severity and nature of the issue and determine the appropriate course of action.
3.2.3. All reports will be handled with the utmost confidentiality, and information will only be shared on a need-to-know basis to resolve the issue.

3.3. Safeguarding Concerns:

3.3.1. If the concern relates to the safeguarding of a student, it will be treated with the highest priority.
3.3.2. The leadership team will take immediate steps to ensure the safety of the student(s) involved and will follow up with appropriate actions, including contacting external authorities if necessary.

4. Whistleblowing

4.1. Definition and Purpose:

4.1.1. Whistleblowing refers to the act of reporting concerns about illegal, unethical, or unsafe practices within an organisation.
4.1.2. Bright Path Learning Ltd is committed to providing a safe and supportive environment for individuals who raise concerns in good faith.

4.2. Protection for Whistle blowers:

4.2.1. Individuals who report concerns under this policy are protected from retaliation or victimisation, provided the report is made in good faith.
4.2.2. Retaliation against whistle blowers is strictly prohibited and will be treated as a serious disciplinary matter.

4.3. Anonymous Reporting:

4.3.1. While we encourage individuals to provide their names when reporting concerns, anonymous reports are also accepted.
4.3.2. Anonymous reports will be investigated to the extent possible, but the anonymity of the whistle blower may limit the ability to fully address the concern.

4.4. Investigation Process:

4.4.1. All whistleblowing reports will be thoroughly investigated by the company leadership team or an appointed independent investigator.
4.4.2. The investigation process will be fair, impartial, and conducted in a timely manner, with the aim of resolving the concern and preventing future issues.

5. Confidentiality

5.1. Bright Path Learning Ltd is committed to maintaining the confidentiality of all reports and the identities of those involved.
5.2. Information related to a report will only be shared with those who need to know in order to investigate and resolve the concern.
5.3. Whistle blowers' identities will be protected as much as possible, and only disclosed when required by law or when necessary for the investigation.

6. False Reporting

6.1. Bright Path Learning Ltd takes all reports seriously. However, if a report is found to have been made maliciously or in bad faith, it may result in disciplinary action against the individual making the false report.
6.2. Honest reporting is encouraged, and individuals should not be deterred from raising genuine concerns.

7. Policy Updates

7.1. This policy will be reviewed regularly to ensure it remains relevant and effective.
7.2. Any updates to the policy will be communicated to all relevant parties in a timely manner.

This Reporting Problems and Whistleblowing Policy is designed to ensure that any concerns are addressed promptly, fairly, and confidentially, and that all individuals feel safe and supported in raising issues that may affect the well-being of students, tutors, and staff at Bright Path Learning Ltd.